Digital Product Activation Rule
Due to the nature of digital goods, once a product key, software license, or digital account credentials have been successfully activated, revealed, or accessed, the digital license becomes strictly non-refundable, non-returnable, non-cancellable, and non-transferable under any circumstances.
1. Eligibility for Refund & Returns
A refund or exchange request is eligible ONLY under the following specific conditions:
- Non-Delivered Orders: If your order was processed but digital product keys were not delivered due to inventory exhaustion or system error.
- Invalid or Faulty Keys: If the license key provided is verified to be defective, already redeemed, or invalid prior to your access, and our support team is unable to provide a replacement within 48 hours.
- Wrong Purchase: If you purchased an unrevealed key by mistake and contact support BEFORE the key has been viewed or dispatched.
- Pre-Orders: Cancellation of pre-ordered digital products prior to official release dispatch.
2. Timeframe for Refund Submission
All eligible refund or exchange requests must be submitted within 15 days of the purchase date. Requests submitted after 15 days will not be processed.
3. Cancellation Policy
Orders can be cancelled prior to digital key issuance or automated email dispatch. Once payment is confirmed and digital credentials are assigned, cancellations cannot be accepted unless falling under the eligible refund criteria above.
4. How to Request a Refund
To request a refund or replacement key, please contact our support team at [email protected] or via Telegram/WhatsApp with your Order ID, email address, and screenshot of the activation error. Approved refunds will be credited back to your original payment method (bKash, Nagad, Rocket, or Bank) within 3-7 business days.
